Skip to Main Content

ALA Virtual 2020 Building Better Discovery: Using Data to Optimize the User Experience with Mediated Search Results

Archival Copy

This poster is now archived in the California State University ScholarWorks institutional repository: http://hdl.handle.net/20.500.12680/rx913x43k.

ALA Virtual 2020 Conference Information

Conference Information: https://2020.alavirtualevent.org/

Building Better Discovery: Using Data to Optimize the User Experience with Mediated Search Results

Holvoet, K. G., Jeffery, K., & Nowicki, R. (2020, June). Building Better Discovery: Using Data to Optimize the User Experience with Mediated Search Results. ALA Virtual Conference. https://www.eventscribe.com/2020/ALA-Annual/fsPopup.asp?Mode=posterinfo&PosterID=281088


How do you serve the sophisticated searcher and the novice and make a search interface that serves everyone?  How do you help searchers who don’t know what choices to make? Users want a simple one-box search interface but library discovery often requires choices to be made through filters and limiters that are not intuitive. This poster will explore attempts to mediate user discovery through a custom search box and bento-style search results seeking to design an interface that works for everyone. We will present data collected from 90,000+ searches conducted over several months and explore how iterative discovery interface changes impacted user behavior and the selection of search results.