Consumer Health Information (CHI)
Information on health and medical topics provided in response to requests from the general public, including patients and their families. In addition to information on the symptoms, diagnosis and treatment of disease, CHI encompasses information on health promotion, preventive medicine, the determinants of health and accessing the health care system.
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Communication is in plain language if the intended audience can easily find what they need, understand what they find (after reading it just once), and use that information.